Billing and refunds

Check the offer before subscribing

For Shopify apps, the subscription approval screen shows the applicable price, interval, trial conditions and plan. Shopify processes Shopify-billed charges. Product documentation describes features; it does not replace the purchase terms.

Change or cancel a plan

Use the app’s plan controls where available. Review the effects on product limits and features before approving a downgrade. Cancel or uninstall through Shopify’s applicable controls and check the billing record. Deleting a storefront block is not the same as canceling the subscription.

Ask about a charge

Contact [email protected] with the app name, shop domain, charge reference and a short explanation. Do not send card numbers. We will assess the request under the offer, platform billing process and applicable law. This policy does not promise a universal refund window or remove mandatory rights. Refunds and credits, if approved, follow the platform’s available process.

See the terms and conditions for the wider agreement.