Support

Open the user guide directly from your product’s page. For other questions, email us.

Contact support

Email: [email protected]. Include the product name, affected page and steps that reproduce the issue. For storefront apps, a public store domain and theme name may help. A screenshot of the problem and the expected result can help. Please remove customer information from screenshots.

Never send passwords, access tokens, payment card details or unrestricted database exports. If access to your store is needed, agree a limited, time-bound access method with support.

Billing and privacy

For subscription and refund questions, see billing and refunds. For data requests, contact [email protected] and read our privacy policy. Security reports go to [email protected].

Support availability and any agreed service levels are those stated in your specific agreement. This site does not promise an emergency response service.